RETURNS AND EXCHANGES
The warranty period from the time the product is purchased is 2 months.
The guarantee does not include damage due to incorrect use or handling of the material or wear and tear caused by normal use.
How can I change the size or product?
If for any reason you are not satisfied with your order, you have a period of 30 calendar days from the date of delivery of the order. The product must be in perfect condition, in its original packaging and completely new. We do not accept exchanges of products that have been used.
During the Christmas period we have an extended return period until 15 January for purchases made after 20 November.
To make an exchange you have two options:
1. You send us the product you wish to return and when we receive it we will send you the new product.
2. We send you the new product and when the carrier delivers it you must hand over the product you want (the cost of this option is 5€).
If you wish to make an exchange, please write to firstname.lastname@example.org and put in the subject the reference of your order.
How to make a return?
If for any reason you are not satisfied with your order, you have a period of 30 calendar days from the date of delivery of the order to make a return. The product must be in perfect condition, in its original packaging and completely new. We do not accept returns of products that have been used.
To make a return you will have to send us the product or products you wish to return to the following address:
Calle de Francisco Valiño, 11
28280 El Escorial
Tel. 622 47 75 48
Inside the package you send us you must include a piece of paper indicating the reference number of your order (there are 9 letters) and stating that you are requesting a refund. The shipping costs for a return will be paid by the customer, except in the case of a defective product or an erroneous shipment. In this case they will be covered in full by Oxdog Padel.
Once we receive the package we will pay the refund to the same card with which you made the purchase or to the corresponding PayPal or Amazon account. If you have made the purchase by cash on delivery or by bank transfer, please add your account number on the paper so that we can make the payment.
If you have any questions, please contact us at email@example.com